Reliable Service-Cloud-Consultant Exam Questions, Service-Cloud-Consultant Reliable Dumps Ppt

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Salesforce Certified Service Cloud Consultant certification is a highly sought-after credential in the IT industry. It validates the skills and knowledge of professionals who work with Service Cloud solutions, and it demonstrates their ability to design, implement, and manage complex service cloud implementations. Salesforce Certified Service cloud consultant certification is recognized globally, and it is a testament to an individual's expertise in the field.

Salesforce Certified Service cloud consultant Sample Questions (Q214-Q219):

NEW QUESTION # 214
Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.
What is the recommended feature to improve productivity?

Answer: B


NEW QUESTION # 215
Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

Answer: D


NEW QUESTION # 216
Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.
What is the recommended license to meet the requirement?

Answer: A

Explanation:
Social Service Pro add-on is the recommended license to meet the requirement, because it allows CK to turn social network posts into cases and respond to customer complaints on Facebook, Twitter, and Instagram.
Social Service Pro add-on is an extension of Social Customer Service that enables CK to monitor multiple social accounts, filter posts by keywords or sentiment, and automate case creation and assignment. Verified References: : Social Service Pro Overview


NEW QUESTION # 217
Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

Answer: B,C


NEW QUESTION # 218
The VP of Service at Universal Containers is looking for ways to reduce contact center costs.
Which two metrics should the Consultant recommend?
Choose 2 answers

Answer: A,C


NEW QUESTION # 219
......

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